Most managed-security services queue alerts behind a chatbot or a junior analyst working from a runbook. Safesqr fields senior engineers who know your environment, around the clock.
Most clients use 24/7 Monitoring as an extension of their in-house SOC: covering nights and weekends, handling specific incident types, or providing third-line specialist forensic support. We also stand it up as a fully outsourced service for organisations without an internal SOC.
Senior analysts only — no chatbot triage. Our team has nearly a hundred domain and product certifications including ISO 27001 lead auditors, CISA, CISSP, and product specialists across our partner stack. Average time to first analyst review is measured and reported in your SLA.
Yes — under playbooks signed off by your CISO. Typical actions: isolating an endpoint, disabling a user, blocking a domain, killing a session — always with a full audit trail and post-incident report.
The questions our prospective customers ask most often. Don't see yours? Talk to us — we won't send you marketing emails.
Yes. Standard SLAs are acknowledgement within 5 minutes for critical alerts and senior-analyst investigation started within 15 minutes — 24/7.
Yes. We monitor pure-cloud estates as well as hybrid and on-premise environments.